Retail Business Coordinator

Team	Sales / Operations
Location	Kathmandu — On-site (within 1.5km of Kalanki, Kathmandu)
Type	Full-time
Vacancy	01
Experience	1–2 years in retail coordination, trade, or distribution preferred

About the Role

Ultra Group has 100+ retail partners across Nepal. The Retail Business Coordinator is the office-side hub for the entire retail network — maintaining the partner database, coordinating order fulfillment, managing partner communication, and keeping the network organised and informed.

This is a coordination and follow-through role. You are the person every partner reaches when they have a question, an order, or a complaint. You own the records, the responses, and the distribution of retail materials.

What You’ll Do

• Partner Database — maintain the master database of all retail partners. Contact details, territory, credit terms, authorized brands, order history. Always current, always accurate.
• Order Coordination — track incoming orders from partners. Coordinate with warehouse and logistics on fulfillment. Follow up on delayed or missing deliveries.
• Partner Communication — WhatsApp Business as the first point of contact for order queries, stock availability, and invoice questions. Zero unanswered messages older than 24 hours.
• Retail Materials Distribution — coordinate dispatch of brochures, standees, catalogs, and promotional materials to partners. Track what has been sent and when.
• Weekly Reporting — submit a weekly retail activity summary to the Sales Manager. New onboardings, escalated complaints, outstanding orders, and partner feedback.

Requirements

• Organisation — managing a large contact database with accuracy and discipline.
• WhatsApp Business + Excel — daily tools for communication and record-keeping.
• Communication — clear, professional written and verbal Nepali. Basic English for documentation.
• Follow-through — partners remember the coordinator who actually called back.

Bonus

• Experience in retail distribution — appliances, FMCG, or electricals
• Existing knowledge of Nepal’s retail landscape
• Experience with CRM or dealer management tools

30 / 60 / 90 Day Plan (During Trial Period)

• Days 1–30: Audit and clean the full retail partner database. Handle first round of order coordination without supervision. Zero unanswered partner queries by end of month.
• Days 31–60: Full ownership of all partner communication. Weekly retail activity report submitted on time every Friday. Promotional material distribution tracked and logged.
• Days 61–90: Partner database fully current and accurate. All order coordination running smoothly. First full monthly retail summary delivered to Sales Manager.

How to Apply

Submit your CV and a short note on tools you use to manage contacts and communication.