Chief Operating Officer

Job Category:	Finance/Administration
Level:	Mid
No. of Vacancy/s:	01
Employment Type:	Full Time
Job Location:	Kathmandu
Salary:	Negotiable
Education Level:	Master’s Degree
Working Experience:	3-5 years

Key Responsibilities

• Oversee the day-to-day operations of the organization and ensure smooth, efficient, and effective business processes.
• Work closely with the CEO/Managing Director to develop and implement the organization’s business strategy, operational plans, and growth objectives.
• Translate strategic objectives into actionable plans, targets, and measurable performance indicators.
• Lead and coordinate the activities of different departments to ensure effective collaboration and achievement of organizational goals.
• Develop, implement, and continuously improve operational policies, procedures, systems, and processes.
• Monitor organizational performance through key performance indicators (KPIs), operational reports, budgets, and business metrics.
• Identify operational challenges, inefficiencies, and risks and implement appropriate corrective and improvement measures.
• Optimize the use of financial, human, technological, and physical resources to improve productivity and profitability.
• Establish performance standards and ensure accountability across departments and teams.
• Lead, mentor, and motivate department heads, managers, and employees to build a high-performing organizational culture.
• Conduct regular performance reviews and management meetings to monitor progress, resolve issues, and ensure alignment with organizational objectives.
• Oversee budgeting, cost control, resource allocation, and operational expenses in coordination with the finance team.
• Review and approve operational plans, major expenditures, contracts, and business initiatives within the authority delegated by the Board/CEO.
• Develop and maintain strong relationships with clients, suppliers, business partners, stakeholders, and other external parties.
• Ensure that business operations comply with applicable laws, regulations, industry standards, and organizational policies.
• Identify and manage operational and business risks and develop appropriate contingency and mitigation plans.
• Support business development initiatives and identify opportunities for revenue growth, market expansion, cost optimization, and operational improvement.
• Oversee the implementation of technology, systems, and automation initiatives that improve operational efficiency.
• Ensure high standards of customer service, quality, productivity, and operational performance across the organization.
• Prepare and present regular operational and management reports to the CEO, Managing Director, Board, or other senior leadership as required.
• Lead organizational change initiatives and ensure effective communication and implementation of new strategies, policies, and processes.
• Promote a culture of accountability, integrity, innovation, teamwork, and continuous improvement.
• Perform other strategic and operational responsibilities assigned by the CEO, Managing Director, or Board of Directors.

Job Requirements

• Master’s Degree in Business Administration (MBA) preferred.
• Minimum 3-5 years of progressive professional experience, including significant experience in senior management or operational leadership.
• Proven experience in operations management, business strategy, team leadership, and organizational development.
• Strong understanding of business operations, financial management, budgeting, and performance management.
• Demonstrated ability to develop and implement strategic and operational plans.
• Strong leadership, decision-making, negotiation, and problem-solving skills.
• Excellent communication, presentation, and stakeholder-management abilities.
• Strong analytical skills with the ability to interpret business and financial information and make data-driven decisions.
• Proficiency in MS Office and relevant business management software.
• Experience in process improvement, business development, project management, or organizational transformation will be an advantage.
• Strong understanding of compliance, risk management, and corporate governance.
• Ability to work under pressure and manage multiple priorities in a fast-paced business environment.
• Willingness to travel for business meetings, operational reviews, and other organizational requirements when necessary.