We stand behind every product we sell.
Since 1997, ULTRA GROUP has built one of Nepal’s most trusted in-house service networks — with trained technicians, genuine spare parts, and nationwide coverage. Warranty is honored, not negotiated.
Book a Service
Request installation, repair, or maintenance from our in-house team.
Request now →Warranty Claim
File a warranty claim for any ULTRA GROUP product within coverage period.
File a claim →Find Service Center
Locate the closest authorized service partner across Nepal.
Find a center →WhatsApp Support
Fastest way to reach the support team. We respond during business hours.
Chat now →Four commitments. Always honored.
For 29 years, ULTRA GROUP has built customer trust by sticking to four service commitments — on every product, every claim, every visit.
Fast Response
We confirm every request and keep you updated on when a technician can attend.
In-house Technicians
Trained on the products we sell. Certified before they touch a customer’s appliance. No third-party guesswork.
Genuine Spare Parts
Direct from our supply chain. No counterfeit risk. Compatible warranty extension on every part replaced.
Honored Warranty
Within coverage period, warranty is honored as committed. No fine print, no run-around.
Every service your ULTRA GROUP product needs.
From the day of purchase to the day a part needs replacing — every product we sell is covered.
Installation
Professional setup of solar systems, water heaters, inverters, ACs, heat pumps, and other complex installations.
- Site survey & layout planning
- Certified technician install
- Commissioning & testing
- Customer walk-through
Repair
Fast diagnosis and repair for all ULTRA GROUP brands and product categories. On-site or workshop, depending on need.
- Faulty components diagnosis
- On-site or workshop repair
- Genuine spare parts only
- Post-repair quality check
Maintenance
Regular preventive maintenance to keep your appliances running at peak efficiency for years longer.
- Annual service contracts
- Cleaning & calibration
- Performance testing
- Wear-part replacement
Warranty Service
Manufacturing defects and covered failures repaired free of cost during the warranty period.
- Free repair within coverage
- Free replacement of covered parts
- Extended warranty options
- Original warranty card honored
Spare Parts
Genuine spare parts for all ULTRA GROUP brands. Available at our service centers and authorized retail partners nationwide.
- Direct supply chain
- Compatibility guaranteed
- Available across all 7 provinces
- Online order request
Technical Consultation
Help choosing the right product, planning a solar/power install, or troubleshooting before service is needed.
- Pre-purchase advice
- System sizing & planning
- Phone & WhatsApp support
- On-site consultation
From request to resolved — in four steps.
A simple, transparent process. You always know what’s happening with your service request.
Request
Submit via form, WhatsApp, phone, or visit a service center.
Confirm
We confirm your request and assign a technician.
Service
Technician visits or you bring the product to our workshop.
Resolved
Quality check, post-service summary, and you’re back running.
Service that reaches every district.
From Kathmandu to far-west, from Terai to high-altitude towns — ULTRA GROUP’s in-house service backbone covers all of Nepal through 100+ partner outlets.
Request a service.
Send us the details and our team will get back to you to arrange a visit. For urgent matters, call us, send a WhatsApp message, or use the contact page.
For warranty claims, please keep your invoice and warranty card ready — you may be asked to share them during service.
Service FAQ.
Quick answers to the questions we hear most often.
How long does a typical service request take?
We confirm every request and tell you what is needed, then give you a realistic timeline for a technician to attend. Major repairs or installations may take longer based on parts availability and site complexity.
Do I need my warranty card to claim service?
Yes. Always keep your warranty card and original purchase invoice. They are required to verify warranty coverage. If lost, contact us with your purchase details and we’ll try to retrieve them from our records.
Is service available outside Kathmandu Valley?
Yes. We have service partner outlets across all 7 provinces of Nepal. For remote areas, response time may be longer — we’ll inform you upfront when you submit a request.
What if my warranty has expired?
We still service your product — you’ll be charged for parts and labor. We’ll provide a quote before any work begins. Many products are also eligible for paid Annual Maintenance Contracts (AMC).
Are spare parts genuine?
Yes. Every spare part we use comes through our direct supply chain. We do not use third-party or counterfeit parts — this would void manufacturer warranty and risk your product’s long-term performance.
Can I get an Annual Maintenance Contract (AMC)?
Yes. AMCs are available for solar systems, water purifiers, heat pumps, and most major appliances. Contact us for pricing and coverage details specific to your product.