Telemarketing Officer 

Job Category:	Sales/Marketing
Level:	Mid
No. of Vacancy/s:	01
Employment Type:	Full Time
Job Location:	Kathmandu
Salary:	Negotiable
Education Level:	Intermediate/+2
Working Experience:	1 -2 years

Key Responsibilities

 

• • Make outbound calls to prospective and existing customers to introduce and promote company products and services.

• • Handle inbound calls from potential customers and provide accurate information about products, services, pricing, offers, and other relevant details.

• • Identify potential customers and generate sales leads through cold calling, networking, referrals, and basic market research.

• • Understand customer requirements and recommend suitable products or services.

• • Qualify leads based on customer needs, interest, and potential and maintain proper follow-up.

• • Follow up with prospective customers to convert leads into successful sales.

• • Maintain accurate and up-to-date records of customer information, call logs, leads, follow-ups, and sales activities.

• • Respond professionally to customer questions, concerns, and requests and ensure a positive customer experience.

• • Stay updated on the company’s products, services, offers, promotions, and sales policies.

• • Achieve assigned daily, weekly, and monthly calling and sales targets.

• • Prepare and submit regular reports on calling activities, lead generation, follow-ups, sales progress, and results to the Sales Manager or Team Leader.

• • Participate actively in team meetings, sales training, and product knowledge sessions.

• • Continuously improve communication, sales, negotiation, and customer-handling skills.

• • Perform other sales and customer-service-related duties assigned by the supervisor or management.

Job Requirements

 

• • Minimum Intermediate / +2 qualifications in any faculty is preferred. Candidates currently pursuing a relevant degree with relevant experience will also be considered.

• • Fresher’s are encouraged to apply.

• • Basic knowledge of computer software and MS Office will be an added advantage.

• • Good verbal communication and interpersonal skills.

• • Confident and professional telephone manner.

• • Customer-focused attitude with good listening skills.

• • Positive, energetic, and self-motivated personality.

• • Willingness to learn and develop sales and communication skills.

• • Ability to work effectively as part of a team.

• • Ability to work with sales targets and maintain consistent follow-up.

• • Basic ability to maintain records and prepare reports.