Key Responsibilities

• Welcome and greet visitors, clients, guests, and employees in a professional and courteous manner.
• Serve as the first point of contact for visitors and ensure a positive and welcoming experience.
• Identify visitors’ requirements and direct them to the appropriate person, department, or meeting location.
• Answer, screen, and manage incoming telephone calls promptly and professionally.
• Take accurate messages and ensure they are communicated to the appropriate person in a timely manner.
• Respond to inquiries from clients, visitors, employees, and other stakeholders by providing accurate and relevant information.
• Handle customer complaints, concerns, and requests professionally and either resolve them appropriately or direct them to the concerned department or responsible person.
• Maintain a professional and organized reception and front-office area at all times.
• Manage visitor registration and maintain accurate visitor sign-in and sign-out records.
• Monitor and control access to the office premises in accordance with company security procedures.
• Receive, sort, distribute, and dispatch mail, courier packages, documents, and other correspondence.
• Perform general administrative duties, including filing, photocopying, scanning, printing, data entry, and document handling.
• Maintain accurate records and assist with preparation of routine administrative reports and documents.
• Monitor office supplies and maintain adequate stock of stationery and other front-office requirements.
• Coordinate with suppliers and relevant departments for the purchase and replenishment of office supplies when required.
• Assist employees and management with basic administrative and front-office support.
• Coordinate meeting room bookings and assist in preparing meeting areas when required.
• Maintain confidentiality when handling company, employee, and customer information.
• Ensure compliance with company policies and front-office procedures.
• Perform other reception, customer service, and administrative duties assigned by management.

Job Requirements

• +2 qualification preferred. Candidates with an ongoing +2 degree and relevant work experience may also be considered.
• Minimum 1 year of relevant experience in reception, front desk, customer service, or a related field.
• Basic knowledge of computer software and MS Office applications will be an added advantage.
• Excellent verbal and written communication skills.
• Pleasant personality with a professional and customer-friendly approach.
• Good telephone etiquette and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to handle multiple tasks efficiently and professionally.
• Good problem-solving and customer-handling skills.
• Ability to maintain confidentiality and demonstrate professional integrity.
• Good attention to detail and accuracy in record keeping.
• Ability to work independently as well as effectively within a team.
• Two-wheeler with a valid driving license will be an added advantage.